FAQ

How many people can be in our room?

If your group doesn’t book all of the available spots, available spots are available to other groups. You could possibly be paired with another group. If you want to book an entire room, you will need to purchase maximum capacity for that specific game room.

Do we need to book a reservation in advance?

Yes. You can see escape room times and book reservations to guarantee your time slot. Simply click on any BOOK NOW button on our site.

If you wish to call the office to book a reservation or walk-in to our location in person, we are happy to assist.

Tickets are non-refundable. All sales are final.

If you miss your appointment time, we cannot rebook. Please don’t be late or a no-show.

Can I bring my cell and take photos?

Nope, photos or video-taking is prohibited inside the rooms. If you bring your cell phone, it is locked in a secure area prior to the adventure and returned to you after the game ends.

The idea is to allow each player a new and exciting adventure without advance information. If players are informed of clues or puzzle answers prior to the game, their experience isn’t as enhanced.

*We reserve the right to ask you and your group to leave the room, with no refund, if you are taking photos or taping during the Adventure.

Can I change my reservation?

Yes, provided it’s not within a 24-hour window of your Adventure time. No changes are permitted within 24 hours of game time.

Email or call the Office for assistance or click VIEW booking in your email and modify.

Transferring tickets to a friend

You can give/sell your tickets to another person. Please call the office at (843) 424-0022; we can process for you.

What types of payment are accepted?

All major credit cards are accepted through our online booking section.

How many players are allowed in the adventure?

Minimum of 2 and maximum of 10 unless you have booked a custom or special event or private party Adventure.

What if we only have 2 or 4 people in our group?

You must book the entire room to guarantee the room as a private adventure. Otherwise, others can book in the same room at the same time.

We provide name tags and encourage gamers to meet each other prior to the adventure. It’s a great way to meet new people!

We want to bring our family, including the kids. How does that work?

Kids love these games. They may need your help, but they are pretty good about locating clues.

Children are welcome provided they are accompanied by a parent or guardian and our signed waiver.

You must book the entire room if children under 13 are participating, so feel free to add people to your group when you book the kids!

It’s not a good combination to place children with unknown adults and unknown adults with children. We prefer to keep families together.

Email or call the Office to allow us to assist with your family booking and rate.

After 5 pm, the family rate is full price. Before 5 pm, ask for our Family Promo Code.

Can I book as a celebration for a birthday, anniversary, bachelorette party or Corporate event? Can I have a special message placed in the room?

Absolutely! We love special occasions. All you need to do is book the entire room, to ensure it’s just you and your invitees. Please make note in the comment section and include your phone number. If you wish to have a present (like a ring?!) in the room, you can drop it off in advance or secretly hand it to your Room Master prior to the adventure. We’ve been known to show up at the right time to snap a photo of you.